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For Tenants

Meaningful interactions at the earliest opportunity.

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Occupi examines the payment patterns of tenants and alerts income officers when a tenant appears to be having problems, allowing for quick action and mutually beneficial communication.

Early involvement, like with any financial issue, makes it simpler to discover a workable solution. A sustainable tenancy helps ensure tenants' and their families' wellbeing.

Occupi also recognises when tenants are in technical arrears and amends its recommendations accordingly, meaning that tenants won't be contacted unnecessarily.

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How it works:

  • Accurately assesses each tenancy, allowing tenants to maintain a positive rapport with their housing association

  • Ensures problems are addressed early so that tenants have sustainable tenancies 

  • Tenants receive early warnings about issues with rent payments

  • Tenants are able to receive the guidance they require for their specific situation, such as support from Financial Inclusion teams, Benefit Entitlement reviews, or migrating to Universal Credit 

  • Identifies technical arrears cases so that tenants aren't contacted by income teams unnecessarily

  • Accounts for seasonality, allowing for a more compassionate and understanding approach to income collection

  • Negates the possibility for tenants to accrue significant rent arrears

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